FAQ
Track your order
Shipping policy
Where do you deliver?
At this time, our Vendors only deliver within the UK, EU, and US.
You can find out more about EU and US shipping here.
Worldwide shipping outside the UK, EU, and US is available. To find out if we’re able to deliver to your country, please contact us.
* We cannot deliver to APO/FPO/DPO (AE/AP/AA) addresses and PO Boxes.
Where do you ship from?
Everywhere! We work with a network of licensed retail partners from across the UK, EU, and US. Your orders will ship from the vendor with the best price that is closest to you, in this order. Our vendors rely on various third-party courier services.
When will my order arrive?
Our vendors usually require 1-5 business days to prepare your shipment. Shipping times vary according to your delivery address and availability of the ordered items. We always provide a tracking link that contains a delivery estimate once an order ships. If you order multiple items, they may ship separately.
Is there anything else I should be mindful of?
You must be of legal drinking age in your country to purchase spirits. In addition, a person of legal drinking age must sign for the order. As deliveries usually happen during business hours, we suggest shipping to a work address if possible.
Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
Shipping and Return Costs
Members may purchase from our store and normal shipping fees will apply.
Flaviar Black Members will receive free shipping on selected bottles indicated in the store.
Legacy Members have their qualifying orders, Flaviar Originals, and quarterly spirits deliveries shipped for free. They also get 50% off shipping costs for all other orders.
Instances where members are liable to pay return and repackaging costs are outlined on this page.
We do our best to keep return shipping and repackaging costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply).
Can I return an order?
You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. Due to regulations, we cannot accept the return of alcohol purchased by a customer in error.
Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.
What happens if my order returns?
If the delivery address is incorrect, declined, or if all delivery attempts fail, we may deduct repackaging and return costs from your refund. In case of a failed delivery, the courier will leave a door tag. We suggest contacting your local delivery service to ensure a successful delivery. Our primary focus is to assist our members and resolve issues in your favor whenever possible, regardless of courier responsibility. Also, there may be cases where your assistance is required to resolve the issue effectively.
In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment is returned.
Our customer care is quick to assist if something goes wrong due to courier-related issues. We always resolve these in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.
What if there's an issue with my shipment?
We did our best when designing our signature packaging to offer not just a one-of-a-kind unboxing experience, but also to provide maximum protection for its contents. In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.
In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Hold onto the product(s), even in case of breakage, as the vendor may request it be returned for successful resolution.
If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. In order to locate the package, we will require your cooperation and assistance with getting relevant information from people and services that have access to your deliveries.
If your order tracking has not shown any progress within the last 10-14 days please reach out and our team will assist.
My shipment was seized—what now?
We are not familiar with the intricacies of import laws for every country. It is your responsibility to be familiar with law in your country before ordering. We're not able to estimate any additional fees you may be charged by your country's authorities. We cannot be held responsible for any orders that are seized, impounded or have additional duty charged on them.